Clinical Director ($85K-95K)

Clinical Leadership and Oversight 

• Oversee the operations of the agency’s mental health programs; ensure effective implementation of program designs, adherence with policies and procedures, and the agency’s code of ethics, mission, and values.   

• Oversee outreach, partnership development, and referral coordination efforts to ensure a steady flow of appropriate referrals to the agency’s mental health programs. 

• Oversight of clinical practice standards, documentation, and regulatory compliance. Responsible for developing and sustaining systems that sustain consistency of services delivered to youth and families. 

• Provide back-up clinical support across the agency.

• Participate in the agency’s after-hours or on-call system (rotation).    

Compliance, Risk and Documentation 

• Monitor program compliance with confidentiality and all relevant fiscal, regulatory, and legal requirements. Responsible for creating/assuring systems are in place to monitor compliance. 

• Monitor program compliance with records management, to include clearly establishing and enforcing quality standards for documentation of services. 

• Monitor program data and lead performance and quality improvement efforts based on data analysis, outcomes and identified areas for growth. 

Supervision and Staff Development 

• Provide direct supervision to the Clinical Coordinator, MST Supervisor, Bilingual Specialist, and PT/Contractor Clinicians. 

• Collaborate with the Clinical Coordinator and MST Supervisor to provide supervision to master’s level interns. 

• Facilitate clinical consult meetings and provide supervision to provisionally licensed master’s level clinicians across the agency for purposes of obtaining license. 

• Recruit, hire, onboard, train and develop high quality program staff.   

Budget, Filling, and Financial Management 

• Oversee the development of program budgets and monitor program expenditures in consultation with financial staff. 

• Oversee the management of all program funding requirements, working with the Chief Operating Officer to ensure compliance with all grant writing, reporting, and monitoring requirements.   

• Support the finance department by overseeing clinical documentation quality, authorization practices, and compliance processes to support successful billing, reimbursement integrity, and audit readiness.  

• Partner with the finance department to identify and resolve barriers impeding successful billing (unpaid claims, denial), tracks billing data to maximize reimbursement. 

Strategic and Organizational Leadership 

• Provide strategic direction for mental health programs to include partnering with senior leadership to align clinical services with the agency’s goals and strategic plan. 

• Provide strong leadership via consistent and clear communication with the team; promote a culture that reflects the organization’s values, encourages good performance and rewards productivity in the identified programs.  

• Serve as a member of the agency’s Senior Leadership team, providing administrative support to the COO and CEO as needed. 

Community Collaboration 

• Develop and maintain strong relationships with key stakeholders, including referral sources, Medicaid payors, and regulatory agencies, while promoting a positive and consistent image of the organization, its mission and its services. 

• Represent the organization in community partnerships, external meetings, and system-level planning related to the mental health needs of youth and young adults.

General agency duties and responsibilities 

• Complete all required trainings.

• Participate in agency outreach and fundraising events.

• Demonstrate a willingness to assist in other agency programs as needed.

• Act as a custodian and demonstrates responsible and ethical use of agency property and facilities.

• Display sensitivity to the service population’s cultural and socioeconomic characteristics.

• Strive to embody the agency’s Code of Ethics while working towards the agency’s Mission.

• Learn and demonstrate agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership.

• Learn, develop, and modes Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community.

• Other duties as assigned.

• Minimum of 5 years of supervisory experience including program development and management. 

• Minimum of 5 years of experience working directly with individuals with mental/behavioral health needs.  

• Master’s degree in social work, or related field with full licensure (LCSW, LCMHC, LMFT, LPA) required, MSW/LCSW preferred.  

• Demonstrated ability to balance and communicate clinical quality concerns and productivity expectations.   

• Strong working knowledge of NC Medicaid and behavioral health delivery system in NC.  

• Strong written and verbal communication skills; ability to convert big picture goals to operational tactics.

• Knowledge of mental health diagnosis within current DSM5, individual and group modalities.  

• Knowledge of various evidence-based practices that support individuals who receive services from Haven House.

• Valid North Carolina Driver’s License and satisfactory driving record.

• Personal vehicle for use in conducting home visits and/or transporting clients in the event agency vehicles aren’t available. 

• Proof of current/valid car insurance.
• Acceptable background report. 
• Negative drug screen results.

• Evening and weekend hours required as needed.

• Culture of care and wellness in the office.

• Potential exposure to bloodborne and/or airborne pathogens.

$85K-95K

If you are interested in this position, please email your resume and cover letter to hr@havenhousenc.org