Crisis and Homeless Services Coordinated Entry Case Manager -Part-time, non-exempt
November 15, 2021
| Title: Crisis and Homeless Services Coordinated Entry Case Manager | FLSA Status: Non-exempt | Employment Status: Part time |
| Reports To: SO/TIP Operations Coordinator | Department: Crisis and Homeless Services | Last Evaluated: 3/14/2021 |
| Location: Main office | Supervisory Responsibilities: None | |
| Summary: CHS Coordinated Entry staff facilitates a safe and therapeutic environment in the 24 hour crisis shelter or main office by assisting and/or observing staff that are providing services directly to clients, their families and involved community agencies. | ||
Specific position duties and responsibilities: • Serves as initial contact to homeless youth (crisis calls, walk-ins, scheduled appointments) referred through Coordinated Entry. • Administers screening, assessment, intake and case management to youth referred through Coordinated Entry. • Provides short-term case management to interested clients 22-24 years of age. • Communicates to supervisors concerns including, but not limited to, documentation and training needs. • Maintains and updates all client data on required documents/records in a timely and accurate manner. • Assist with follow-up, aftercare calls and filing. • Assist staff in obtaining client’s basic needs items such as hygiene kits, food and clothing. • Collaborates with the Street Outreach and Transition In Place programs in ensuring that youth served through Coordinated Entry are connected with the proper program to meet their needs. • Establishes and maintains collaborative partnerships with law enforcement, juvenile justice, human service agencies, schools and other Coordinated Entry access sites. Will also attend Coordinated Entry community meetings/trainings as needed. General agency duties and responsibilities: • Completes all required trainings • Participates in agency outreach and fundraising events • Demonstrates a willingness to assist in other agency programs as needed • Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities • Displays sensitivity to the service population’s cultural and socioeconomic characteristics • Strives to embody the agency’s Code of Ethics while working towards the agency’s Mission • Learns and demonstrates Agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership • Learns, develops, and models Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community • Other duties as assigned | ||
| Minimum qualifications: Bachelor’s degree in a human service field from an accredited institution Two years of related experience and/or training with at-risk youth and/or the homeless population. | ||
| Knowledge, skills and abilities: Knowledge of local community resources Experience with client documentation and file management Strong written and verbal communication skills | ||
| Other requirements: Valid North Carolina Driver’s License and satisfactory driving record Personal vehicle for use in conducting home visits and/or transporting clients in the event agency vehicles aren’t available Proof of current/valid car insurance Acceptable background report Negative drug screen results | ||
| Work environment: Occasional evening and weekend hours required Culture of care and wellness in the office Occasional exposure to outside weather conditions Potential exposure to bloodborne and/or airborne pathogens |