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Overnight Awake Residential Counselor

Overnight Awake Residential Counselor

Title: Overnight Awake Residential Counselor

Reports to: Director of Crisis and Homeless Services

Location: Morgan Street

Department: Crisis and Homeless Services

Supervisory Responsibilities: None

Summary: Facilitates a safe and therapeutic residential environment for youth in crisis, working as a member of a team to oversee shelter operations and direct care services.

Specific Position Duties and Responsibilities:

Communicates to supervisor concerns including, but not limited to, paperwork, staff and training needs.

  • Conduct initial screening, admission and discharge.
  • Administer medication in accordance to agency policies.
  • Respond to crisis calls.
  • Supervise youth chores around facility.
  • Maintain facility in an orderly, clean fashion and in a good state of repair.
  • Prepare well balanced meals/snacks based on menu and/or supervise youth in preparing meals.
  • Transport youth in agency or personal vehicles to school and appointments in the community.
  • Develop and maintain an active and supportive relationship with youth and their families.
  • Facilitate referrals prescribed by the treatment team to other agencies for youth in care and as a part of aftercare.
  • Expend agency funds as directed by the Program Director and maintain all required documentation.
  • Supervise youth and monitor activities in the shelter overnight and perform all direct care responsibilities as needed.

General Agency Duties and Responsibilities:

  • Completes all required trainings
  • Participates in agency outreach and fundraising events
  • Demonstrates a willingness to assist in other agency programs as needed
  • Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities
  • Displays sensitivity to the service population’s cultural and socioeconomic characteristics
  • Strives to embody the agency’s Code of Ethics while working towards the agency’s Mission
  • Learns and demonstrates Agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership
  • Learns, develops, and models Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community
  • Other duties as assigned

Minimum Qualifications:

  • Bachelor’s degree in a human service field from an accredited institution
  • Preferred two years of related experience and/or training with target population

Knowledge, Skills, and Abilities:

  • Knowledge of the NC Juvenile Court System and local community resources
  • Experience with client documentation and file management
  • Strong written and verbal communication skills

Other Requirements:

  • Valid North Carolina Driver’s License and satisfactory driving record
  • Personal vehicle for use in conducting home visits and/or transporting clients in the event agency vehicles aren’t available
  • Proof of current/valid car insurance
  • Acceptable background report
  • Negative drug screen results

Work Environment:

  • Occasional evening and weekend hours required
  • Culture of care and wellness in the office
  • Occasional exposure to outside weather conditions
  • Potential exposure to bloodborne and/or airborne pathogens


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