Receptionist (Bilingual English/Spanish)

Receptionist (Bilingual English/Spanish)

This position serves an essential part of the administrative team. It is full-time, non-exempt (hourly) with full benefits. We offer a generous benefits program that is outlined on the main careers page. Come join a dynamic nonprofit that is committed to serving youth in our community!


Title:  Office and Facility Operations Coordinator
Reports To:  Director of Human Resources Department:  Administration
Location:  1008 Bullard Court
Summary
Provides reception, clerical, and administrative assistance to the administrative team, program directors, and staff.
Specific position duties and responsibilities:
·         Provides reception to the agency:  greets, assists, directs all visitors.
·         Answers the telephone, screens phone calls, assist caller and/or directs phone calls.
·         Collects and compiles client and program data.
·         Enters data in call maintenance log.
·         Compiles, sorts and files documents which substantiate program and financial requirements (Hard copies and electronic).
·         Distributes mail as directed.
·         Purchases office supplies as needed/requested, responsible for supply inventory and organization.
·         Keeps common areas tidy and clean.
·         Assists in gathering data for budget and funding application preparations.
·         Files financial, grant/funding information and reports; board, program reports, client data, and other records for the administrative team (Hard copies and electronic)
·         Reconciles report discrepancies and problems; assists in report preparation; edits written material as requested; prepares reports/spreadsheets as requested.
·         Takes meeting minutes as requested; serves on agency committees as requested.  Is responsible for maintaining official Board and Management Team minutes.
·         Coordinates Board meeting preparation and other agency/program meetings as requested
·         Pick-up and delivery errands for the administrative and program staff as needed
·         Works with administrative interns; may be responsible for coordinating and monitoring administrative intern/volunteer duties
·         Completes all required trainings.
·         Supports co-workers by contributing knowledge and information to aid in solving program and agency-wide issues.
·         Resolves interpersonal and other issues that may jeopardize team success in a professional manner.
·         Respects supervisor(s) by keeping communication lines open, accepting and utilizing feedback, and observing the chain of command according to agency policy.
·         Prepares birthday and anniversary cards for staff
·         Updates and distributes directories and contact information after hire/termination of employees
·         Participates in agency outreach and fundraising events.
·         Demonstrates a willingness to assist in other agency programs as needed.
·         Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities.
·         Displays sensitivity to the service population’s cultural and socioeconomic characteristics.
·         Strives to embody the agency’s Code of Ethics while working towards the agency’s Mission.
·         Learns and demonstrates Agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership.
·         Learns, develops, and models Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community
·         Other duties as assigned.
General agency duties and responsibilities:
Completes all required trainings
Participates in agency outreach and fundraising events
Demonstrates a willingness to assist in other agency programs as needed
Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities
Displays sensitivity to the service population’s cultural and socioeconomic characteristics
Strives to embody the agency’s Code of Ethics while working towards the agency’s
Mission Learns and demonstrates Agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership Learns, develops, and models Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community
Other duties as assigned
Minimum qualifications: ·        
English/Spanish bilingual. Associates’ degree or equivalent from two-year college or technical school and 6 months experience; or 3 years of related experience and/or training; or equivalent combination of education and experience.
Knowledge, skills and abilities:
·         Written and verbal communication skills.
·         Customer service and dependability
·         Multitasking and prioritizing.
Other requirements:
Valid North Carolina Driver’s License and satisfactory driving record
Personal vehicle for use in conducting home visits and/or transporting clients in the event agency vehicles aren’t available
Proof of current/valid car insurance
Acceptable background report
Negative drug screen results
Culture of care and wellness in the office
Occasional exposure to outside weather conditions Potential exposure to bloodborne and/or airborne pathogens

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