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SO/TIP Assistant Coordinator-$39,000/year (FT with benefits/Temp position through 6/30/22)

SO/TIP Assistant Coordinator-$39,000/year (FT with benefits/Temp position through 6/30/22)

Title:  Assistant Operations Coordinator FLSA Status:  Exempt Employment Status: Full-time/Temporary through 6/30/2022
Reports To:  SO/TLP Assistant Operations Coordinator and Operations CoordinatorDepartment:  Crisis and Homeless ServicesLast Evaluated: 8/4/2021
Location:  Main officeSupervisory Responsibilities:  yes
Summary: Assists with coordinating and managing street outreach and housing assistance efforts for agency’s Crisis and Homeless Services (CHS) department.  Assists with collaborating with partner agencies and community resources as an advocate for homeless/street-dependent youth. 
Specific position duties and responsibilities:
Provides temporary back up supervision and program coordination to all Street Outreach Program (SOP) and Transitional Living Program (TLP) staff, as well as oversight of all program activities
Assists with program referrals and completion of the intake and admission process for SOP and/or TLP
Assists with assigning cases to staff, ensuring a timely and responsive work flow in SOP and TLP through ongoing case oversight
Assists with overseeing, in conjunction with the Operations Coordinator, the implementation of all program activities in accordance with program policies and procedures and in adherence to the identified best practice models including oversight of the Coordinated Entry process for Wake County youth
Builds, strengthens and sustains collaborations with community partners that will support all outreach efforts
Assists with and tracks staff training requirements and supports staff in completing all trainings in a timely manner
Provides support to the Coordinator in the completion of reports and data tracking; is fully  responsible for  HMIS (and any other applicable database) data entry
Participates in community collaboratives addressing youth homelessness issues
Assists with developing and overseeing the on-call rotation schedule for after-hours calls for SOP and TLP, supporting the Coordinator
Coordinates all tasks related to maintaining inventory of survival kits, snack bags and other basic needs items, to include collaborating with the Volunteer Coordinator to maintain adequate supplies used in outreach activities
Promotes Haven House Services to youth and the community through speaking engagements and participation in outreach events
Works with the Coordinator in the recruitment and hiring of program staff, including orientation, onboarding and ongoing staff training and development
Demonstrates positive leadership competencies including building and maintaining employee relationships, fair and consistent treatment among all staff, manage effective teams and work groups, create an atmosphere of teamwork and collaboration, and provide a culture of support and accessibility for staff
General agency duties and responsibilities:
·        Completes all required trainings
·        Participates in agency outreach and fundraising events
·        Demonstrates a willingness to assist in other agency programs as needed
·        Acts as a custodian and demonstrates responsible and ethical use of agency property and facilities
·        Displays sensitivity to the service population’s cultural and socioeconomic characteristics
·        Strives to embody the agency’s Code of Ethics while working towards the agency’s Mission
·        Learns and demonstrates Agency-wide Competencies including the areas of consumer and community relationships, continuous individual and agency-wide improvement, vision and purpose, respect and teamwork and positive leadership
·        Learns, develops, and models Positive Youth Development core competencies resulting in capacity to contribute to the mission of Haven House Services and be a resource to our youth and families, other partner organizations, and our community
·        Other duties as assigned
Minimum qualifications: ·         Bachelor’s degree in a human service field from an accredited institution.
One year of experience working with individuals experiencing homelessness or in a service position.
Knowledge, skills and abilities: Knowledge of local community resources. Experience with client documentation and file management. Strong written and verbal communication skills.
Other requirements: Valid North Carolina Driver’s License and satisfactory driving record. Personal vehicle for use in conducting home visits and/or transporting clients in the event agency vehicles aren’t available. Proof of current/valid car insurance. Acceptable background report. Negative drug screen results.
Work environment: Occasional evening and weekend hours required Culture of care and wellness in the office. Occasional exposure to outside weather conditions. Potential exposure to bloodborne and/or airborne pathogens.

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