Kristin joined Haven House in 2013 as Quality Assurance Specialist, where her primary duties were tracking and monitoring of agency data. She has worked in nonprofit quality improvement for over 10 years. As Director of Quality and Strategic Initiatives, Kristin is responsible for the agency’s Quality Management Program and accreditation process. She also guides the development of organization strategy based on research and analysis. Kristin has a BA in Criminal Justice and a Master’s in Public Administration.