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FAQ

Frequently Asked Questions

What does Haven House Services do?

Haven House Services operates 11 programs that help more than 1,200 youth in need each year overcome their challenges and find a path to success. We help youth experiencing homelessness, youth in crisis, youth involved or at risk for involvement in the juvenile court system, and youth having difficulty at school or home.

What ages do you serve?

Across our 11 programs, we serve ages 6-24 with the majority of youth served being in the 11-17 age range. However, each program has specific age eligibility so check out our program description page to see the ages served for a particular program.

Where are you located?

Our main office is located at 600 W. Cabarrus Street in Downtown Raleigh. This site houses the staff for all of our programs with the exception of our Wrenn House shelter.  Wrenn House is located at 908 W. Morgan St. in Raleigh. See contact us page for map.

What geographic area do you serve?

With the exception of our Wrenn House shelter, youth and young adults must live in Wake County to participate in our programs. Since Wrenn House is the only emergency shelter in a 1.5-hour radius of the Triangle for youth ages 10-17, it does serve youth from surrounding counties.

What is the cost of services?

Nearly all of our services are provided free of charge to youth and families. Many of the youth and families that we work with are low-income or living in poverty. We do not want income to be a barrier to getting help for the youth we serve.

Is Haven House a house?

No. Haven House provides a wide range of services for Wake County youth that are delivered at two physical sites, as well as in the homes and communities where youth live. We do operate Wrenn House, a temporary shelter for youth who are homeless, have run away, or are in a crisis situation.

Is Haven House an LGBTQ ally?

Yes. Haven House does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex, sexual orientation, or gender expression.  We work with a diverse group of youth in all of our programs.  We strive to meet every youth where they are at and assist in any way that we can.

Are you part of a larger organization?

No. Haven House is an 100% local organization. We are not affiliated with any other Haven House organizations.

Are you a faith-based organization?

No. Haven House is a 501(c) 3 organization whose programs are supported by diverse funding including donations, fundraising, foundations, and government grants/contracts. While we work with many churches and faith-based organizations to accomplish our mission, we are not a faith-based organization.

How do you measure success?

Haven House Services measures success around four (4) important long-term outcomes:  (1) increases in school performance; (2) increases in safety, stability, and supportiveness of home/living environment; (3) increases in independent living success; and (4) prevention and/or decreases in involvement in the court system.

What is Safe Place?

Safe Place is a youth outreach program designed to provide immediate help and safety for all young people in crisis. Partnering community businesses such as fire stations, public buses, grocery stores and other public locations across the county display the yellow and black Safe Place signs and help connect teens with Haven House’s Wrenn House crisis shelter.

How do I make a referral?

Each program has its own referral process. Please check out each individual program page for referral information. Not sure which program you need? Call 919-833-3312 or email info@havenhousenc.org with information about the issue/situation you need assistance with.

Do your programs provide transportation?

Some programs may be able to help youth and families address transportation barriers.  Please contact the individual program you are interested in for more information.

Do you work with Spanish Speaking families?

Yes. All programs at Haven House Services have the capacity to work with Spanish-speaking youth and their families.

Do you have any job openings?

Check out our Careers page for a listing of any current job openings.

How can I volunteer?

We offer many group and individual volunteer opportunities. The majority of our volunteer opportunities require volunteers to be at least 18 years of age. See our volunteer page for more information.

Can adults do community service with you?

We do not offer any opportunities for adults to earn court-mandated community service hours at Haven House. Our Restitution and Community Service program only serves youth mandated through Teen Court, Alliance’s Wake Teen Diversion program and Wake County juvenile court. If you are looking to volunteer (not fulfill a court-ordered community service requirement), please check out our volunteer page.